If a replacement handset is offered it will be of the same make and model where possible. If it is not possible to replace your item with the same make and model, Buy Mobile reserves the right to replace the item with a functionally equivalent item at its sole discretion. In the case of the product no longer being available, we may choose to replace it with a similar product up to the same value. This value is determined by the last Buy Mobile retail price prior to the time of replacement. The replacement is not redeemable for cash. The warranty from the original item will transfer to the item that has been provided as the replacement. It is not possible to extend or renew this warranty in any way. The warranty period is not extended and will expire on the same date as the original warranty item's warranty expiration date.

We are not liable for any shipping costs to or from non Australian or New Zealand locations. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for international shipments.

This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you.

To the extent permitted by applicable law, the repairer does not warrant that any manufacture’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free.

The warranty does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects caused by rough handling, including, without limitation, defects caused by sharp items, bending, compressing or dropping; defects or damage caused by misuse of the item, including use that is contrary to the instructions provided by the manufacture (as set out in the item’s user guide), or; any other acts beyond the reasonable control of BuyMobile.

This Limited Warranty does not cover defects or alleged defects where the item was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by BuyMobile, or was used otherwise than for its intended use. Defects are often caused by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means.

This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limtied Warranty does not cover defects where the battery has been used in items other than those for which it has been specified.

This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of BuyMobile and the repairer.

This Limited Warranty does not apply if the item has been exposed to: moisture; dampness; extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product.

Use of non-standard subscriber identity modules (SIMs):

SIMs or SIM cards are small electronics cards issued by telecommunication networks that identify and allow customers to connect to and utilise a cellular mobile phone network. Use of non-standard or SIM cards not issued specifically by the network that the customer is subscribed to may result in damage to the phone. Use of any SIM not specifically and officially issued by the customer's subscribed network operator shall immediately void all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.

This includes copied SIMs, dual or multi-SIM modules and SIM adapters/carriers. Similarly use of a micro-SIM in a standard sized SIM slot (with or without an adapter or carrier module) shall have the same effect of immediately voiding all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.

This Limited Warranty utilises specific repair centres in Australia and New Zealand. After a customer lodges a warranty claim through our website, our warranty team will advise further instruction including the return address. It is the customer’s responsibility to use a suitable shipping method (preferably with tracking). Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. Return postage to international (non Australian addresses) will be at the customers expense. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for incoming or outgoing international shipments.

return policy

Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees where applicable) on unshipped or unopened items. The item must be sent back to our nominated address.

Items that have been used or opened attract a restocking fee. This amount is generally 5% or more, depending upon condition and is provided after receipt and assessment. Below is the full detail.

1. Returns Policy
   BuyMobile are committed to customer satisfaction. We provide a comprehensive returns policy, replacement and exchange policy.

2. Free Return Policy
   Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a BuyMobile-issued RMA code. To learn more about this and all our return and exchange options please read below.

3. Returns
   All returns and exchanges are performed at the sole discretion of BuyMobile and its nominated representatives. The decision on individual cases is at the discretion of BuyMobile and its nominated representatives and is final.
   Handsets returned to BuyMobile without an RMA code will be refused delivery by BuyMobile's representatives and the sender will be responsible for all return postage.

4. Return or Exchange Prior to Shipping
   A full refund is available at any time prior to shipping. This includes pre ordered items. It may also be possible to exchange your item prior to shipping from the BuyMobile warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by BuyMobile representatives, the case will be treated as an 'unopened box' return. Please see terms and conditions for this return type below.

5. Return or Exchange for DOA (Dead on Arrival) Items
   Your item may be eligible for DOA exchange if it develops a software or hardware malfunction that causes the phone to become inoperable and is covered under the warranty terms and conditions.
   Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy.
   DOA exchange is only available within 48 hours of receipt of the handset.
   In order to make a DOA exchange claim you are required to log an issue report through the contact form within the 48 hour period
   Failure to complete and submit a DOA exchange form within the 48 hour period will result in your handset being processed through the regular warranty process.
   You can return the handset to Buy Mobile once a valid RMA code has been issued. One of our technicians will assess the handset, after which a replacement be sent of the item will be returned to you if no fault was found or the issue was corrected upon inspection..

6. Return or Exchange within 30 Days - Unopened Box (Free Return Policy)
   You may exchange your item for refund, minus the shipping charges, for up to thirty days from receiving your item.
   Any variation where the received item varies from the described specifications on the website must be raised with BuyMobile within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
   You are required to obtain an RMA code from the BuyMobile Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by a BuyMobile representative.
   Shipping back to the nominated BuyMobile address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
   The item must be received within 30 days of BuyMobile or its representatives issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the seal has been broken or tampered with in any way.

7. Return or Exchange within 30 Days - Opened Box
   You may return or exchange items that are less than 30 days old for a partial refund of the item value.
   The items must be in good condition (condition to be determined at the sole discretion of BuyMobile) and the exchange will incur a minimum $35 restocking fee per item, and excludes any shipping costs.
   You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item.
   Refund and exchange values will be processed and credited once the item has been received and assessed by a BuyMobile representative.
   All open box items are assessed based on the following guidelines. Please note that the values described are offered as a minimum diminished value and will be affected by the condition of the item and its packaging:
   The value of the item is assessed as being the complete value with the following values subtracted if they have occurred:

8. A $35 restocking fee is subtracted from the purchase value in all cases
   The original shipping costs are not included in the purchase value of the item and are not refundable

9. 5% of the value is deducted if the manufacturers screen guard has been removed. This is a plastic film that is adhered to the screen for shipping damage protection

10. 10% of the value is deducted if the battery or accessories have been opened and removed from the individual original packaging and ties

11. 10% of the value is deducted if internal dunnage has been damaged

12. 25% of the value is deducted if internal dunnage has been removed from the item packaging or heavily damaged

13. 10% of the value is deducted if the retail box has been lightly damaged

14. 25% of the value is deducted if the retail box has been heavily damaged or torn

15. 25% of the value is deducted if an original accessory, CD, manual or any other item included with the original purchased goods is missing

16. 50% of the value is deducted if the retail box and dunnage is not returned with the handset.
    The condition of all electronic items will be assessed as follows:

17. Light usage: minor scratches usually not visible unless in direct light – 15% shall be deducted

18. Mild usage: visible scratches and surface abrasion from normal use – 30% shall be deducted

19. Heavy usage: physical damage to the overall housing exceeding normal wear and tear – 50% shall be deducted

20. Housing is broken from physical damage – refund/exchange rejected

21. One or more of the phone's functions not working (e.g., camera, LCD screen) – refund/exchange rejected

22. Item has failed and not warranted – refund/exchange rejected
    All of the above deductions are cumulative and the assessed value will be provided to you in writing for your acceptance prior to a refund or credit being issued.

23. Return or Exchange - After 30 Days
    It may still be possible to return items once they have been used or are older than 30 days.
    Your refund value will be determined by a market appraisal of the item.
    Shipping charges are not refundable. A minimum processing fee of $35 will apply to all assessments.

24. General Conditions for Return or Exchange
    If the assessed value offered by BuyMobile or its elected representatives is not accepted by the customer the customer is responsible for the costs of return of goods by an insured courier nominated by BuyMobile or its representatives.
    Failure to pay the assessment fee and shipping costs will result in the item being surrendered to BuyMobile or its representatives for disposal and cost recovery.
    You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item. A refund will only be processed once the item arrives at our store and this policy is available at the sole discretion of BuyMobile.
    In all cases, receipt of the handset is considered to have occurred upon signing acceptance of the parcel from BuyMobile's nominated courier.
    It is the customer's responsibility to ship items back to the nominated returns location with a secure method, we are not liable for any items lost in transit. Customers who are shipping items are encouraged to use a trackable and insured shipping method.Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. We are not liable for any shipping costs for change of mind returns. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any customs or tax related fees for international shipments.