To ensure that you receive your new phone as quickly and safely as possible, we use a range of delivery options. Delivery times for all options are detailed below.

Insured Courier Delivery

• 2-7 days handling time.
• Generally next day from our Hong Kong warehouse into Sydney International.
• Additional day to Brisbane, Perth, Canberra, Melbourne, Adelaide and major regional centres.
• Regional areas may take longer depending on remoteness.
• International deliveries are generally 2-14 days by courier depending upon distance from international cargo hubs.

Express Shipping Service

• 1-5 days handling time, generally arrives 1 day sooner.
• Generally overnight from our Hong Kong warehouse into Sydney International.
• Additional day to Brisbane, Perth, Canberra, Melbourne, Adelaide and major regional centres.
• Other more regional areas are usually between 1 to 5 days depending on remoteness.

Below are the shipping methods that we offer;

• Courier deliveries to Australia start at $17.95
• Express courier deliveries to Australia start at $29.95
• PO Box and Parcel Locker deliveries start at $32.95
• Delivery charge varies by the weight of your package. Our checkout calculates this for your automatically.
• International deliveries (Shipping outside of Australia) start at $34.95. Any customs or tax related requirements, fees or charges for international shipments are the customer’s responsibility.

Please note that orders containing only accessories may take longer to deliver than device orders. This is due to the postal network as small items are sent by regular, tracked post.

No matter where the phone is sourced, Buy Mobile makes all attempts to keep you regularly informed of when you can expect delivery.

For all instances a tracking number and a link to the courier's website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

PO box shipping may add up to an extra 5 days as couriers coming in from overseas cannot deliver to PO boxes directly. We work in partnership with TOLL and TNT to have your order delivered to their depot first, your order is then forwarded to your PO box by one of the Buy Mobile team members.

The first tracking number we email you is for the shipment coming from our warehouse in Hong Kong to a Toll or TNT depot in Australia (typically Melbourne or Tasmania) and is signed for by Toll/TNT. Our team then forwards your order to your PO box via Australia Post and we'll then send you a second tracking number.